We truly hope you’re happy with your order! If something isn’t quite right, please let us know, we’re here to help.

Because this is a delicate product, it can only be returned if the packaging is unopened. Once the packaging has been opened, the product can no longer be reused or resold, which means the right to return no longer applies.

Would you like to request a return?

Please send first an email to info@fairwellbox.com. We’ll look at the situation together and provide you with the correct return instructions.

Summary:

• Returns are only accepted if the packaging is unopened.
• Always email us firstbefore sending anything back.
• Return shipping costs are covered by the customer.
• Once we’ve received your return and confirmed it’s unopened, we’ll refund the amount as soon as possible!

If you have any questions, feel free to contact us, we’re happy to help!